Seminars on COMMUNICATION

Tourism is a place where cultures and generations come together.

 

This is what makes travelling exciting for guests and provides diversity for tourism professionals.
However, not all interactions go smoothly. Different "worlds" bring with them different values, misunderstandings, and communication problems in both spoken language and body language.

 

Here's where our seminars spring into action.

 

• Personality as the Basis for Successful Sales in Tourism

• Fundamentals in Communication ― Interacting with the Guest

• Complaint Management ― Viewing Guest Complaints as Opportunities

• Telephone Training ― Perfect on the Phone

• Foreign Languages ― English, Italian, French and Russian


Keep your advantage and register for our seminars.

 

   

Strong Sales

Represent your company in the best way possible and become stronger in sales using our five keys to success:

 

Enthusiastic and pressure free: Excite your guests! Sell with enthusiasm and surprise your guests, but remain authentic at all times.

 

Posture, eye contact and gestures ― your strategy for appearing confident before the guest: Your posture while conversing plays an important and often unconscious roll. It makes that famous first impression and is decisive in determining how seriously the dialogue partner is taken and what kind of emotional impression he leaves. Eye contact with your guests is essential so they feel properly addressed. When speaking to your guests you need an intensifier, and those are your gestures.

 

Exceptional tone: Use your voice with deliberation and pronounce your words with care. "The sound makes the music" is not just an expression. Your voice and the way in which you speak underline the spoken word and body language.

 

The magic of words: Words can be magical ― win the hearts of your guests! Enthusiastic guests will recommend you to others.

 

Confidence: Remain strong even in difficult situations. Guests who complain are free consultants. Take their complaints seriously and respond to them properly. Learn the best tips of the trade and train with us.

 

The seminar is designed as a half-day seminar, and is ideally combined with our Telephone Training seminar.
Information learned during the morning is enhanced through tips and exercises on particularly difficult challenges in guest communication and telephone sales.

 

This seminar can be combined with the Telephone Training seminar to create a one-day seminar.

 

Seminar duration:
9 a.m. – 1 p.m.

or

9 a.m. - 5 p.m. with lunch break

 

Price:

€160,- + VAT

or

€220,- VAT (one-day seminar)

 

This seminar is also well-suited as an individual seminar at your place of business.

Call us for more information about terms and a pre-consultation.

   

Viewing Guest Complaints as Opportunities

The potential of interaction

 

This seminar is taught by the internationally renowned communication trainer, Dipl. Ing. Kambiz Poostchi.

 

Learn about the important art of conflict resolution:

  • The truths and myths about conflicts
  • Success and positive guest orientation
  • Heightened perception of the self and others
  • Learn to handle "difficult" guests
  • From complaint lodger to regular guest
  • Guest complaints and conflict situations in every-day tourism
  • Viewing complaints as an opportunity to strengthen guest loyalty
  • Dealing with resistance, objections and criticism

 

Seminar duration:
9 a.m. – 5 p.m. with lunch break

 

Price:

€280.00 + VAT
or €240.00 + VAT with the bonus program as your second seminar

   

Interacting with the Guest

Seminar on communicating with the guest

 

These seminars are taught by the internationally renowned communication trainer, Dipl. Ing. Kambiz Poostchi.

 

Learn about the most important aspects of guest communication:

 

  • Criteria for hospitality and well-being
  • Communication ― building bridges between two worlds
  • Considering the human aspect in the tourism industry
  • Personality models and preferences
  • Identifying guests needs
  • The circle of success
  • Personal boundaries and competence
  • Mental preparation for success
  • Positive customer orientation

 

Seminar duration:
9 a.m. – 4 p.m. with lunch break

 

Price:

€280.00 + VAT
or €240.00 + VAT with the bonus program as your second seminar

   

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